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Report a missed collection

Before continuing, please check that:


  • You put the right containers out by 7am on your collection day
  • Your containers were placed at the kerbside or an agreed collection point
  • No additional rubbish was placed next to your bin - this will not be collected [Note: Additional recycling IS collected]
  • There was no service disruption in your area. If there was, we will return to complete collections as soon as possible


We will only return to collect containers that were put out correctly.



If your containers were not put out correctly, please do not complete this form. You should store your waste until your next collection day or take it to your local household recycling centre.

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